Blackboard is hiring a service advisor In Colombia. Any fresher of any degree graduates can apply.

     

     Leading edtech organization Blackboard has been serving higher education, K-12, and enterprise and authorities consumers around the world since 1997. The Reston, Virginia-based firm is a section of a booming market that, according to Triton Market Research, is set to generate income of $1169.16 million by way of 2028...  

            

   The Opportunity:

Recently combined with Anthology, Blackboard presents the biggest EdTech ecosystem on a global scale, assisting over one hundred fifty million users in 80 countries. The company’s mission is to grant dynamic, data-informed experiences to the world schooling community so that freshmen and educators can reap their goals.

We agree with in the power of a clearly numerous and inclusive workforce. As we make bigger globally, we are committed to making diversity, inclusion, and belonging a foundational part of not solely our hiring practices however who we are as a company.

For greater information about our enterprise and profession opportunities, please go to www.blackboard.com.

Student Success brings virtualized guide and technology-enabled options to the world’s most modern institutions. We provide an IT Help Desk and comprehensive Student Lifecycle Management services that improve scholar engagement and accelerate learning. Our platform offers establishments an efficient, financially sustainable way to supply services thru the enrollment and learning process. Our purpose is to build a better education ride for everybody by using extending institutional sources to meet the developing demands of learners.

We are searching for technically knowledgeable candidates with the accurate problem-solving capacity for the function of Help Desk Customer Service Advisor. The responsibilities of this position encompass being a reference point for all IT-related queries at the user level, responding to user desires in a well timed manner, and making sure the most appropriate jogging of all systems, amongst other technical duties.

Resolving end-user inquiries through utilizing multiple technologies together with telephony, chat, and web-based inquiries

Serving as the first factor of contact for clients/end-users looking for technical help over the phones, chats, and emails

Striving for one-call decision of patron problems whilst speaking terrific choices in a timely and professional manner

Managing and resolving recognized customer issues for assigned accounts

Documenting data into the web-based ticketing system

Searching and navigating the information base to identify terrific resolutions for patron issues

Escalating unique troubles or inaccurate data contained in the knowledge base to the instant supervisor for resolution

Projecting a favorable photo of the organisation to promote its targets and desires that decorate patron relationships

Participating in internal coaching programs to expand information and help multiple clients

Providing delightful, efficient, and correct resolutions to customer inquiries

Completing distinct initiatives as requested

Installing, maintaining, and troubleshooting computers, printers, phones, and different peripheral equipment

Troubleshooting hardware and software program issues

Completing software installations

Establishing desirable relationships with all departments and colleagues

The Candidate Skills:

Some stage of higher training completed

Customer provider or contact center experience

Previous ride in the schooling industry and with e-learning technologies

We have an workplace positioned in Bogota, Colombia as a hub for the LAC market.

Located in Capital Towers core in the monetary district

Excellent and impenetrable place to devour lunch, have a walk or dine after office hours

Benefits in prepaid medicine, dental plan, and well-being allowance

Easy get admission to to public transportation shut to two important avenues, Carrera 7 and Calle one hundred

Free parking for employees and paid parking for site visitors

Multiple private spaces for virtual and face-to-face conferences

Regular events like convey your dog to work day and ping-pong, foosball, and Mario Kart tournaments

Sodexo card furnished for employees

Daily finances to spend on beverage merchandising machines

Learn more about the Bogota office way of life by using checking out our Facebook web page

Option for far off work in the course of the COVID-19 pandemic

This job description is now not designed to comprise a complete list of activities, duties, or duties that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity/affirmative action corporation and considers certified candidates for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, included military/veteran status, or any different legally protected factor.